Shipping Policy

Effective date: 14 September 2026
Last updated: 14 September 2026

UAB "Aim Health" · info@aimcellhealth.com · +370 618 60663

1. Where we ship

We dispatch from Lithuania to customers throughout the European Union. Our core markets are Spain, Italy, Germany, and France; other EU destinations are available at checkout.

We do not ship outside the European Union. If your country does not appear at checkout and you would like us to deliver there, email info@aimcellhealth.com and we will tell you whether we can arrange it.

2. Shipping costs

Order type	Delivery cost
Monthly subscription	Free — included in the subscription price
3-month and 6-month subscriptions (when available)	Free
One-time purchase	€8.00 flat
Express delivery	Quoted individually — contact us

There is no minimum-order threshold for free delivery on one-time purchases; free delivery is a subscription benefit.

All prices include VAT. There are no customs duties or import charges, since all deliveries are within the EU customs union.

Express delivery. If you need your order faster than our standard service, email info@aimcellhealth.com before ordering. We will quote the cost for your address and arrange it. Express pricing varies by destination and parcel weight, so we cannot show a fixed rate at checkout.

3. Carrier

All orders ship with FedEx. Fulfilment and dispatch are handled on our behalf by UAB "Pekitas" in Gargždai, Lithuania.

4. Processing time

Orders are picked and dispatched within 1–2 business days of payment being received. Business days are Monday to Friday, excluding Lithuanian public holidays.

Subscription orders are charged and processed on your renewal date, then dispatched within the same 1–2 business days.

Orders placed on a weekend or public holiday are processed on the next business day. During sales periods and holiday seasons, processing may take slightly longer; we will say so on the Site when that applies.

5. Delivery time

Once dispatched, expect delivery in 3–6 business days to most EU destinations. Spain, Italy, Germany, and France typically arrive at the faster end of that range; more remote or island destinations may take longer.

Total time from order to doorstep is normally 4–8 business days.

These are estimates from FedEx, not guarantees. Customs is not a factor within the EU, but weather, carrier backlogs, and incorrect addresses can cause delays.

6. Tracking

You will receive:

An order confirmation email immediately after ordering.
A dispatch confirmation email with your FedEx tracking number once the parcel leaves our warehouse.

Tracking can take up to 24 hours to show activity after you receive the number. If nothing appears after 48 hours, contact us.

7. Delivery addresses

Please check your address carefully at checkout, including apartment or unit numbers. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

If you spot a mistake, email info@aimcellhealth.com immediately. We can usually correct it before dispatch, but once the parcel is with FedEx we may be unable to change it.

For subscriptions, update your delivery address at least 48 hours before your renewal date so the change applies to the next shipment.

We deliver to residential and business addresses. We do not deliver to PO boxes.

8. Failed delivery

FedEx will normally attempt delivery, leave a card, and hold the parcel for collection. If it is not collected within the carrier's holding period, the parcel returns to us and is handled under section 5 of our Refund Policy: the product price is refunded less the original delivery cost and any return-to-sender fee, or we re-ship and invoice the new delivery cost.

9. Lost or damaged parcels

Lost: if tracking has not updated for 15 business days, contact us. We open a claim with FedEx and, once confirmed, replace your order free of charge or refund you in full — your choice.

Damaged: if the parcel or product arrives damaged, email info@aimcellhealth.com within 14 days with photographs of the product and the outer packaging. We replace or refund at no cost to you. If the damage is visible on delivery, note it with the courier where possible.

Risk. Risk of loss or damage passes to you when you or a person you nominate, other than the carrier, takes physical possession of the goods.

10. Storage and handling

Our capsules are shelf-stable and ship in protective packaging. On arrival, store as directed on the label, typically in a cool dry place away from direct sunlight, and keep out of reach of children.